Tel: 602-431-8101
Fax: 602-431-2288
Email: sales@protekdevices.com
Customer Service FAQs
Q: What information do I need to place an order?
A: If you are a new customer, ProTek will need the following
information: one(1) bank and three(3) trade references. All orders
must include the following: ship, bill and buy location; phone and fax
number; part number; quantity; price; requested delivery date; and
shipping instructions. All orders have a minimum order quantity of
$500.00. If this order is based on a quote, the Quote number
number be referenced.
Q: Does ProTek take credit cards?
A: Yes. ProTek takes Visa or MasterCard. There is a $50.00
order minimum and a 2% shipping and handling charge.
Q: Who do I speak to regarding orders, reschedules, RMAs, stock
checks and expedites?
A:
Please contact the
Customer Service department for more information: Tel: 602-414-5103,
Fax: 602-431-2288.
Q: Who do I speak to regarding quotes?
A: Please contact the
Sales
department for more information: Tel: 602-431-8101, Fax: 602-431-2288.
Q: Who do I speak to regarding samples?
A: Please contact the
Customer Service department for more information: Tel: 602-414-5103,
Fax: 602-431-2288.
Q: Who is the representative/Distributor for my area?
A: Please visit the Contacts page
to find a representative or distributor nearest to you or contact the
Sales department for more information.
Q: Who do I speak to regarding technical support and applications?
A: Please contact the
Applications department for more information: Tel: 602-414-5142,
Fax: 602-431-2288.
Q: Who do I speak to regarding literature requests?
A: A: Please contact the
Customer Service department for more information: Tel: 602-414-5103,
Fax: 602-431-2288.
Q: What are ProTek's terms and conditions for sales?
A: FOB- Tempe, Arizona; Net 30 Terms or COD; Freight - Prepay & Add or
Collect with an account number. On all standard products a 60 day
change (from original request date) notice or cancellation notice is
required. On non-standard or special priced product a 90 day
change (from original request date) notice or cancellation is required.
Cancellations may be subject to a 100% restocking fee. Terms and
conditions are subject to change at ProTek's discretion, without notice.
+Click Here
for a copy of ProTek's terms and conditions.
Q: When should I expect and acknowledgement to my order?
A: All orders are acknowledged within 24 business hours of receipt.